Return & Refund Policy
We want you to be happy with your purchase. Return and refund eligibility may vary depending on the product category and condition, so this page explains what qualifies, how a request is reviewed and how refunds are issued.
Return window
30 days from delivery
How a return works
Returns and refunds are separate steps. A return request handles eligibility, shipment, and inspection. A refund sends or records the money after the return is approved.
Open your order
Go to your account order history or track your order using the order number and checkout contact details.
Choose eligible items
Select the item quantity you want to return and share the reason, notes, and photos when needed.
Wait for review
Our team, and the vendor when applicable, reviews the request against the return window and item condition.
Send the item back
After approval, follow the return instructions. Keep your carrier receipt until the return is closed.
Inspection and refund
Once received and inspected, eligible refunds are issued to the original payment method or recorded manually.
Before requesting a return
The product is unused and in its original condition.
Original packaging, tags and accessories are retained where applicable.
The return request is raised within the applicable return period.
Product-specific return conditions shown on the product page are followed.
Non-returnable products
Products excluded for hygiene reasons, such as earrings and other pierced jewellery.
Customised, personalised or made-to-order products.
Festive items such as Rakhi once the occasion has passed.
Items damaged by misuse, with missing parts, or returned outside the approved window.
Refund rules
Refunds are capped at the remaining refundable order balance. Shipping, taxes, discounts, and fees may be adjusted based on the approved items and the condition received.
Original payment method
Card, UPI, netbanking and wallet refunds are sent back through the original payment provider when possible.
Partial refunds
If only part of an order is returned, the refund may include the item amount, eligible tax, and selected fees.
Manual refunds
Cash on Delivery and other offline payments are refunded by bank transfer to details you share with our support team.
Inventory review
Refunds and inventory are separate decisions. Items are restocked only after inspection confirms they can be resold.
Return request statuses
These are the typical states you may see as the return moves from request review to refund completion.
Your return request has been submitted for review.
The return is accepted and return instructions are provided.
The returned item is on its way back to the store or vendor.
The returned item has arrived and is waiting for inspection.
The approved refund is being prepared or sent to the payment provider.
The refund has been issued or manually recorded.
Ready to review an order?
Start from your order history if you have an account. If you checked out without signing in, use the tracking page with your order number and checkout email or phone.